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At Jennifer Taylor Home, we want you, our customers, to be happy with your purchases. We understand that there will be times when the item is delivered, and it turns out not to be exactly what you had wanted. We try our absolute best to accommodate your needs and that is why we offer a 7 day return policy.
We strive to maintain the highest quality and consistency in our products as possible. As such, due to manufacturing and representation processes not controllable by us, differences in manufacturing materials, colors, and product designs may change without notice and may vary by lot.
*Due to the many variations in monitors and browsers, colors may appear different on different monitors. Since it is not possible to guarantee our online colors will look the same on all computers and handheld devices, we do not guarantee that what you see accurately portrays the color of the actual product. If it is important that the sample be exact, we highly recommended that you order a swatch sample first, before placing the order.
SHIPPING & DELIVERY:
You will be responsible for any and all shipping costs for returning your item which includes original freight cost and return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of returning the item will be deducted from your refund. If the item is delivered using freight shipping (usually larger items that are not delivered by Fedex or UPS), it will be curbside delivery.
If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, you will be refunded for the item less the shipping charge and any additional costs such as a restocking fee of 25% per item. If you contact the sales team regarding an order that is being returned to sender, we will do our best to re-ship the order, however, if it is returned to sender a second time, you will be refunded less ALL shipping fees and any additional fees incurred by us. Orders that are being returned to sender will not be refunded or re-sent until the package is received by our warehouse.
All returns must be initiated within 7 days from the date you receive it. You must first contact customer service in the Contact Us page to begin the return process for warranty and non-warranty returns. To be eligible for a return, your item must be unused and in the same original condition that you received. The item must be in its original packaging.
Once we receive your item, we will send a notification to the customer. We will inspect the item and notify the customer the status of the return. If the return is approved, we will initiate a refund less the shipping costs back to your credit card (or original method of payment) which can take from 5-7 business days.
All returned items are subject to a restocking fee of 25% per item that is returned back to us. If the item is returned due to a manufacturer defect or if the incorrect item has been shipped, the restocking fee will be waived.
SALE AND PROMOTION ITEMS:
From time to time, we will run limited time sales and promotions featuring products which have temporarily been marked down. Please note that orders placed outside of the promotional period are not eligible for the sale price.
Orders may be canceled without a restocking fee only if they have not yet been shipped. Requests for cancelation must be made immediately as some orders ship the same day. A refund will be issued back to the original credit card used to place the order less restocking and shipping fees if applicable. Cancelation requests are not a guarantee that an order will be canceled in time, or not incur any fees.
In turn, we reserve the right to cancel orders that are suspected of fraud or abuse our terms and conditions of use and in situations where we have listed the item price or the shipping rate incorrectly in the website. Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Jennifer Taylor Home reserves the right to cancel any order and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is cancelled, we will issue a full refund to the original credit card.
If your order is on hold due to an invalid address, or if we contact you for more information and do not receive a response in 3 business days, your order will be canceled and your credit card will be refunded less any applicable fees.
Almost any item in our catalog can be custom ordered. These types of orders usually have a production lead time of 8 – 10 weeks or more and are at a higher cost than our standard products. Custom orders are for items that have been discontinued and are no longer in stock, or for items to be upholstered in a material or color other than what is currently offered or previously offered for that line. Due to the labor and materials involved with crafting custom orders, all sales are final and are ineligible for cancelation, return, or refund past 24 hours after placement of order. Please contact us for pricing and more details regarding custom order items.
Clearance item orders are final sale and are ineligible for cancelation, return, or refund after placement of order and payment has been processed. Quantities are limited, and items are subject to availability prior to sale. No price adjustments are given on prior sales.
If you have any questions on how to return your item to us, please do not hesitate to contact us at (800) 888-6861 or message us using the Contact Us page.