All returns must be initiated within 7 days from the date you receive it. You must first contact customer service in the Contact Us page to begin the return process for warranty and non-warranty returns. To be eligible for a return, your item must be unused and in the same original condition that you received. The item must be in its original packaging.
Once we receive your item, we will send a notification to the customer. We will inspect the item and notify the customer the status of the return. If the return is approved, we will initiate a refund less the shipping costs back to your credit card (or original method of payment) which can take from 5-7 business days.
All returned items are subject to a restocking fee of 25% per item that is returned back to us. If the item is returned due to a manufacturer defect or if the incorrect item has been shipped, the restocking fee will be waived.
CUSTOM AND CLEARANCE ITEMS:
Due to the labor and materials involved with crafting custom orders, all sales are final and are ineligible for cancelation, return, or refund past 24 hours after placement of order. Please contact us for pricing and more details regarding custom order items.
Clearance item orders are final sale and are ineligible for cancelation, return, or refund after placement of order and payment has been processed. Quantities are limited, and items are subject to availability prior to sale. No price adjustments are given on prior sales.
Jennifer Taylor offers a 1-year limited warranty from date of purchase against manufacturer's defects, (including frame, spring, foam and construction) with free parts and labor. Qualified defects will be repaired or replaced at company's option, at no cost to the customer. Customer is responsible for transportation to and from Jennifer Taylor Irvine California USA.
WARRANTY EXCLUSIONS: All Jennifer Taylor warranties carry the following exclusions: The warranties do not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage. These warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. These warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. Jennifer Taylor warranties extend only to the original purchaser. Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty coverage. Warranties do not apply to our textile accessories.
If you have any questions on how to return your item to us, please do not hesitate to contact us at (800) 888-6861 or message us using the Contact Us page.