FAQs

Yes. Our team is available at 1-800-888-6861, Monday through Friday, 8:00 AM to 5:00 PM PST. When prompted, please select Option 1.

No — you’re welcome to check out as a guest. Creating an account simply keeps your details on hand for next time: saved addresses, order history, and the ability to track current and past orders, plus save the pieces and collections you love.

Your card is charged in full at the time your order is placed. See our Terms and Conditions for details.

We accept Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Google Pay. Flexible financing is also available through Klarna and Affirm at checkout.

We collect sales tax where required by law, calculated from your shipping address. Rates and the taxation of freight and handling vary by city and state.

Our local delivery partner will reach out to reschedule. Please note that some partners may charge a redelivery fee.

Custom-made orders cannot be cancelled. Other orders may be cancelled only before they ship — and because some orders ship the same day, we ask that cancellation requests be made as soon as possible. A cancellation request isn’t a guarantee that an order can be stopped in time or will avoid fees. Once an order has shipped, return shipping and the original shipping charge are deducted from your refund. All shipping charges are non-refundable.

Reach a member of our team at 1-800-888-6861 or through our Contact Us page. Please have your order number and the item details ready.

Cancellations and refunds take 5 to 7 business days to process. A credit is issued to your original payment method, and refunds typically appear on your statement within one to two billing cycles.

Registered users can sign in and visit My Account, then Orders. If you ordered as a guest or need a hand, reach us through the Contact Us page and we’ll respond by the next business day or sooner.

We work to give you the most accurate timeframe possible, though occasional delays do happen. If your order falls significantly behind schedule, we’ll email you an update.

It’s always worth considering where a piece will live — and any tight doorways, stairwells, or turns along the way. Review the dimensions on each product page before ordering, and if you’d like help deciding whether something will fit, reach out and we’ll walk through it with you.

We use address verification for card security at checkout. This message usually means your bank couldn’t match the billing address or phone number on file with what was entered. Please confirm both match your billing statement exactly.

No. We maintain a strict privacy policy and do not share your information. See our Privacy Policy for full details.

We ship within the contiguous United States. A few destinations are excluded — please see our Shipping page for the full list before ordering.

Not at this time.

Swatch orders ship via USPS. Smaller items travel via FedEx, and larger pieces and furniture ship via LTL freight. For delivery timeframes, curbside details, and our Room of Choice and White Glove upgrades, see our Shipping page.

Every order ships free. Standard LTL delivery is curbside only, with optional upgrades to Room of Choice or White Glove assembly. For the full breakdown of delivery options, upgrade pricing, and important notes on retaining packaging for returns, please see our Shipping page.

Yes — call 1-800-888-6861 to schedule a pickup appointment.

Possibly not. We ship from multiple warehouses, so items may arrive separately depending on where each one ships from.

We don’t offer expedited shipping at this time.

We want you to love what you bring home. If a piece isn’t quite right, we offer a 30-day return policy — please refer to our Returns page for the full details and process.

If an item arrives damaged or defective, or you’ve received the wrong piece, call us at 1-800-888-6861 or reach us through our Contact Us page with your order number and details. Including photos of any damage helps us resolve it faster. Our team is available Monday through Friday, 8:00 AM–5:00 PM PST.

Once we’ve received your returned items, refunds take 5 to 7 business days to process. A credit is issued to your original payment method and typically appears on your statement within one to two billing cycles.

Mattresses carry a 10-Year Limited Warranty. Case goods, lighting, rugs, and upholstered pieces carry a 1-Year Limited Warranty. For details or to file a claim, please call us at 1-800-888-6861 or email support@jennifertaylorhome.com.

Our warranties do not cover damage from misuse, accident, commercial or institutional use, or shipping. They also do not cover protective finishes or velvet and velvet-type fabrics — by their nature, these soft-textured fabrics crush, shade, and mark more readily than others, which is characteristic of the material and not a defect. Warranties extend only to the original purchaser and do not apply to items purchased “as is” (including closeouts, floor models, and discontinued pieces) or to textile accessories.

Care varies by material. For upholstery, spot clean with a damp white cloth, blot to remove excess water, and air dry — or consult a professional upholstery cleaner. For other materials, refer to the care guidance on your product page, or reach out and we’ll advise.

Parts, when available, can be ordered directly from our team. Please call 1-800-888-6861 or reach us through our Contact Us page.

We don’t sell these items for consumer use.

We’re not able to manufacture with non-Jennifer Taylor Home fabrics. Every fabric we use is tested to meet our quality standards, so our pieces are made exclusively with our own materials.

Yes — swatches are available for most pieces and can be ordered from our Swatches page.

All Jennifer Taylor Home upholstered products are flame-retardant free, in accordance with California Technical Bulletin TB117-2013.

For more than three decades, Jennifer Taylor Home has crafted designer furniture in our own company-owned and operated facilities. Every piece is exclusively designed and engineered by us — and made solely for Jennifer Taylor Home and Sandy Wilson Home — to our exacting specifications, so the quality stays consistent from the first stitch to the final finish.

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